High Herstory: How do you see the 3.0 consumer?
Nidhi Lucky Handa: You know, I think now it's funny. I see that I've been talking about this for a long time and I'm starting to see this phrase being used a lot more now, and I think we're there. So if you think about the 2.0 consumer, the one that we've been marketed to for the last couple of decades is, you know, is the meme of the guy just super stoned on a sofa with his belly hanging out and eating a big pizza, right. That meme is exclusionary, and that has shaped the way that we think about, and I don't think the sophistication has necessarily been there historically, but it has shaped the way that we've thought about branding use case consumer arc because we're just catering to that one, consumer that in one sort of archetype of the consumer.
I think the 3.0 consumer is often new to legal weed, meaning these are not people who have never tried the plant, but they wouldn't describe themselves as daily or professional users. I also don't think these people are canna-curious, meaning. Sure. They're curious, but they're also like consuming. Just having a hard time finding themselves in the product they're, you know, often being fully employed and, you know, don't have the sort of financial hiccups of waiting till Friday, payday to buy weed, which again, factors into the marketing piece, right?
Because if we're all building brands marketing to the same one person and the same demographic we're leaving everybody else out. And I think the sort of the middle lane, the masses, the people who are eager to get past the stigma curve, over the hump of weed being like a taboo thing and ready and willing to bring cannabis into their daily world or dealing consumption habits.
They're struggling to see themselves. They struggled to see themselves in the marketing. They struggled to see themselves in the product types. They struggled to see themselves because we're not doing a good job as an industry, or historically we haven't, we're doing a lot better job now. I'd say in the last 12 to 18 months, things have really, they feel different particularly out here in California.
It's interesting because particularly as a woman, it's very easy for me to have these conversations with investors and for those conversations to sound very pie in the sky. But the reality is they're very backed up by data. You know, data suggests that if we're going to build an industry that is solid and that can carry itself forward, we need to be investing in consumers that are able to consume regularly.
When you're building any kind of brand or any kind of business, the best evangelist you can have is your customer. To earn the respect of somebody who's willing to consume your product. Not just once, but again, and again, that's a privilege that I think we all should be taking a lot more seriously, you know, and I, I certainly do at LEUNE.
When we think about the 3.0 consumer, we think about that person who's very eager to consume but might not have the time, or might even feel intimidated by the dispensary experience and might not understand right out the gate the difference between resident rosin might not be super tuned into what their dosage is for an edible. But they want to be.
I go to dispensaries all the time and I'm constantly surprised by the narrative of budtenders often not understanding that their consumption habits are probably not the same as the consumers, right?
We still don't understand why two people that have the same height and weight have completely different tolerances. I'm somebody who consumes cannabis pretty much on a daily basis. And my tolerance for say an edible hasn't really grown past five milligrams. I've got coworkers who have similar sort of body type and all the other things that you would think would play into metabolism who are now being able to tolerate 40 milligrams at a time, right?
The education piece and the ability to not shame the consumer at the dispensary and give them the space. I always remember this story of a friend of mine whose mother was visiting town a couple of years ago. She said, she wants to go to the dispensary and buy some gummies for sleep. This was before LEUNE had gummies on the market.
And she said, “What should she buy?” I said, “Look for the microdose product. She should ask the budtender about, you know, ratios.” And, you know, at that time the CBN was all the rage for sleep. Even after all those nuggets of perspective, she walked out of there with a thousand-milligram tincture from a budtender. She got so stoned out of her mind because she had no perspective of her tolerance or dosage. It was such a bad experience.
Not only is that a lost consumer. But, that's also a very correctable thing. For a lot of 3.0 consumers, you know, maybe it's like, yeah, I want to go to dinner and I want to be able to take a vape because I'm not drinking alcohol, but it's really important to me that it doesn't smell because it wouldn't be a good look to show up at some dinner with smelling like weed, right?
That consumer maybe has the same hunger appetite tolerance for cannabis as someone else, but use case looks different.
“Similarly, I think a 3.0 consumer often is really eager to figure out how to use cannabis, to make their lives more efficient, not to just zone out. We know this now more as, as we get more data points about cannabinoids and terpenes and all of these things, there's an efficiency to using cannabis. You know, we hear all the time from our consumers, anecdotes about using certain LEUNE products before exercising or before cleaning the house versus using other ones before they go out for dinner or before going to a party.”
It’s the folks who are looking to use weed for many, many different reasons to most enhance their lives versus to check out from it.
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